Corporate travel management solutions make business trips easier to book, report on and manage. In short, they save companies time and money while providing a better experience for corporate travelers. Choosing the best travel management solution is a critical decision for a growing company. This page focuses on two popular corporate travel management platforms, Lola.com and TripActions, diving into common use cases and product differentiators to help you decide which solution is more appropriate for your business.
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As the #1 rated travel management platform in Capterra, Lola.com is a lightweight, cost-effective travel management solution for growing US-based companies, including Drift, Flywheel, Allego and hundreds of others. Customers praise Lola for its intuitive interface, powerful reporting tools, and world-class 24/7 support. Additionally, Lola’s transparent flat-rate pricing with no transaction charges and access to negotiated fares (through its exclusive commercial partnership with American Express Global Business Travel) make it a perfect choice for budget-conscious companies.
As the the #17 rated travel management app on Capterra, TripActions is a travel management platform that incentivizes corporate travelers to book lower-cost hotel, flight, train and car options to help their companies save money on travel. In addition, the company is charged for each of the incentive gift cards for an employee leveraging a lower-cost hotel and this incremental expense is not included in the system, but charged back monthly. Plus, TripActions’ pricing model charges customers booking and transaction fees. This unpredictable pricing is best suited for larger, more established enterprises who have more flexibility in their travel budget and are willing to pay for widely varying monthly charges.
As the business travel industry grows, more and more competitors have entered the game, introducing alternative travel management solutions that have different pricing models and serve different audiences. Due to their confusing pricing model and poor customer service, many TripActions customers are searching elsewhere for better travel management solutions. TripActions competitors primarily include other corporate travel management software. Although TripActions software includes a variety of integrations, their steep implementation, booking, and service fees make their product difficult to budget for. Plus, their reactive customer service often leaves travelers to fend for themselves. Fortunately, top TripActions competitors have stepped in to fill these gaps.
While there are several companies that provide fast and easy ways to book travel, Lola.com is the top TripActions competitor because of it’s transparent, flat-rate pricing; user friendly interface; and world-class travel support. While TripActions serves large, traditional customers (like Aston Martin and Sara Lee Frozen Bakery), Lola focuses on SMBs and growing enterprises seeking a lightweight, intuitive travel management platform.
Lola’s flat-rate pricing makes their product the best option for growing businesses that value control over travel spend and need accurate budgeting. TripActions pricing includes a subscription fee, plus implementation fees from $5K-$20K, and even adds booking fees on top of that. With Lola, what you see is what you pay — no surprises, no nickel and diming.
Lola.com streamlines the entire business travel process, empowering growing businesses with the necessary data to build a successful corporate travel program. Employees can easily compare flight and hotel options in the product before booking, and automated travel policies make it clear which reservations are in policy and which are not. While TripActions incentivizes travelers to book lower-cost hotels and flights with personal rewards, Lola recognizes that this behavior should be expected of employees, without monetary incentives. Automated policies in Lola’s platform make it easy for travelers and finance teams to clearly define a win-win solution — a travel policy that employees are happy to comply with.
The customer service team at Lola is on the clock 24/7/365 to help travelers when travel plans go sideways — and even steps in ahead of time when problems or changes are on the horizon. Comparatively, TripActions service team is often delayed, slow, and doesn’t proactively track travelers’ itineraries, leading to major delays and travel issues. For growing companies seeking more control and visibility over travel spend; a flexible, easy-to-use product; and superior travel support, Lola is the best alternative to TripActions.
Lola.com receives consistently higher product reviews, including a 5.0 rating on Capterra compared to TripActions’ 4.6 rating.
While some corporate travel services operate on annual subscriptions, most charge transactionally (e.g., $25 per trip per traveller). In addition to bookings, transactionally-priced models charge additional fees for customer service, rebookings or cancellations. This unpredictable pricing model can accumulate significant individual expenses, making total cost exorbitant, so companies should prioritize subscription services.
Lola.com and TripActions both charge annual subscriptions. Yet, Lola.com's subscription price is transparent and flat, based on the features your company needs, whereas TripAction’s subscription price is based on a client's annual travel spend.
In addition to its subscription, however, TripActions, charges a $25 transactional booking fee per itinerary. With its single, predictable annual fee, Lola’s pricing model ensures stable travel management expenses. Unlike most corporate travel solutions, Lola.com doesn’t charge additional fees, making it easier to budget for and better positioned to win market share.
Lola.com’s annual subscription tiers:
TripAction’s annual subscription tiers:
In addition to its higher reviews scores and transparent, predictable pricing model, Lola differs from TripActions in a few key areas.
First, Lola was founded by the visionaries who started KAYAK, and the platform’s intuitiveness and consumer-caliber interface reflect this heritage. Users praise Lola.com for being a faster, cleaner and overall easier-to-use product than TripActions: “Given the company's consumer roots, the product is beautiful and easy to use. It's intuitive and just makes sense.”
Second, Lola’s fast-paced product development ensures that its platform consistently improves and incorporates customer feedback into new features and functionality.
Finally, Lola’s exclusive commercial partnership with American Express Global Business Travel gives customers access to flight options that have been traditionally only available to huge enterprises spending millions of dollars annually on corporate travel. In addition, a new partnership with Priceline, gives our customers the best hotel rates, all without charging booking fees or incentivizing employees to engage in the "right" business practices for their company.
Listen to Lola.com customer, Flywheel, talk about the differences they found while evaluating Lola and TripActions side-by-side. Brett Hicks, Employee Experience Manager at Flywheel, notes that in her experience “TripActions over promises and under performs, and Lola does the exact opposite.” Some specific differentiators Brett identifies include Lola’s friendly sales-approach compared to the pressure TripActions applies, better pricing and higher value with Lola, and the absence of an employee incentive program for good behavior. Watch the full video here:
Better-Chosen Product Features
Lola.com lacks the distracting incentive program that TripActions uses: a system that rewards travelers for selecting less expensive travel options via Amazon gift cards, upgrades, or personal travel points cards. Although TripActions heralds this system as its best feature, such a rewards program actually only creates challenges. Distributing gift cards to employees for doing what they should be doing anyways (adhering to company travel policy and respecting budgets) creates an inefficient distraction and a culture of bribery. Gift cards also cause more tracking for finance teams; if the gift cards are worth more than $600, companies have to issue tax forms. Ultimately, TripAction’s clients pay the costs of their incentive program as they inevitably, and indirectly, fund these “rewards.”
Superior Customer Service
With one travel agent to every eight clients, Lola.com’s Boston-based customer service is exceptional. Lola’s reviews describe its support as “world class” while TripAction’s reviews often cite poor customer service that is inefficient, slow and expensive. One reviewer describes how TripActions cost her an extra $500 in fees while another claims that TripActions agents wait for system alerts rather than proactively track itineraries, causing major delays.
Corporate travel management is the process of using either software or a travel agency to book, manage, and track business travel. Travel management helps employees execute business trips in a fast, easy, and cost-effective manner by aggregating comprehensive flight, train, hotel, and car rental inventories across consumer sights and providing 24/7 customer support. Additionally, travel management minimizes travel expenses by empowering finance teams to easily enforce travel policies and instill budget caps, provide consistent booking policies, and track spending through intuitive dashboards and data-rich spreadsheets.
Growing companies need their employees to travel to develop business, open new markets, manage projects, attend conferences, and meet clients. The more companies grow, the more their employees travel. Businesses can strategically leverage corporate travel for growth by using management software to decrease how much time and money travelers spend on executing trips. Employees will regain workday time previously spent scrutinizing hotel options or expediting flight delays; finance teams will regain budget formerly and haphazardly spent on overpriced bookings through structured expense management.
To summarize, the main benefits of a corporate travel agency are:
When selecting a corporate travel service, a business should consider how well that service:
Despite hype surrounding TripActions, Lola.com is the highest-ranked corporate travel management solution. Started by travel visionaries, Lola.com offers the most useful features, excluding additional fees and tacky rewards programs. Through this user experience and exemplary customer service, Lola.com truly makes corporate travel management as easy and enjoyable as possible.
Schedule a demo of Lola.com to see the platform in action and learn more about how it differentiates from TripActions.