Corporate travel management solutions make business trips easier to book, report on and manage. In short, they save companies time and money while providing a better experience for corporate travelers. Choosing the best travel management solution is a critical decision for a growing company. This page focuses on two popular corporate travel management platforms, Lola.com and TripActions, diving into common use cases and product differentiators to help you decide which solution is more appropriate for your business.
As the #1 rated travel management platform in Capterra, Lola.com is a lightweight, cost-effective travel management solution for growing US-based companies, including Drift, Flywheel, Allego and hundreds of others. Customers praise Lola for its intuitive interface, powerful reporting tools, and world-class 24/7 support. Additionally, Lola’s transparent flat-rate pricing with no transaction charges and access to negotiated fares (through its exclusive commercial partnership with American Express Global Business Travel) make it a perfect choice for budget-conscious companies.
As the the #17 rated travel management app on Capterra, TripActions is a travel management platform that incentivizes corporate travelers to book lower-cost hotel, flight, train and car options to help their companies save money on travel. TripActions’ pricing model, however, charges customers booking and transaction fees. This unpredictable pricing is best suited for larger, more established enterprises who have more flexible funding for travel.
While there are several companies that provide fast and easy ways to book travel, Lola.com is the best alternative to TripActions for many businesses . While TripActions serves large, traditional customers (like Aston Martin and Sara Lee Frozen Bakery), Lola focuses on SMBs and growing enterprises seeking a lightweight, intuitive travel management platform.
Lola’s transparent, flat-rate pricing is also geared at growing companies because it doesn’t require additional fees for travel booking or support.
Lola.com receives consistently higher product reviews, including a 5.0 rating on Capterra compared to TripAction’s 4.6 rating.
While some corporate travel services operate on annual subscriptions, most charge transactionally (e.g., $25 per trip per traveller). In addition to bookings, transactionally-priced models charge additional fees for customer service, rebookings or cancellations. This unpredictable pricing model can accumulate significant individual expenses, making total cost exorbitant, so companies should prioritize subscription services.
Lola.com and TripActions both charge annual subscriptions. But, Lola.com’s subscription price is transparent and flat, based on the number of corporate travelers in a company, whereas TripAction’s subscription price is based on a client’s annual travel spend.
In addition to its subscription, however, TripActions, charges a $25 transactional booking fee per itinerary. With its single, predictable annual fee, Lola’s pricing model ensures stable travel management expenses. Unlike most corporate travel solutions, Lola.com doesn’t charge additional fees, making it easier to budget for and better positioned to win market share.
Lola.com’s annual subscription tiers:
TripAction’s annual subscription tiers:
In addition to its higher reviews scores and transparent, predictable pricing model, Lola differs from TripActions in a few key areas.
First, Lola was founded by the visionaries who started KAYAK, and the platform’s intuitiveness and consumer-caliber interface reflect this heritage. Users praise Lola.com for being a faster, cleaner and overall easier-to-use product than TripActions: “Given the company's consumer roots, the product is beautiful and easy to use. It's intuitive and just makes sense.”
Second, Lola’s fast-paced product development ensures that its platform consistently improves and incorporates customer feedback into new features and functionality.
Finally, Lola’s exclusive commercial partnership with American Express Global Business Travel gives customers access to flight and hotel options that have been traditionally only available to huge enterprises spending millions of dollars annually on corporate travel.
Listen to Lola customer, Flywheel, talk about the differences they found while evaluating Lola and TripActions side-by-side:
Better-Chosen Product Features
Lola.com lacks the distracting incentive program that TripActions uses: a system that rewards travelers for selecting less expensive travel options via Amazon gift cards, upgrades, or personal travel points cards. Although TripActions heralds this system as its best feature, such a rewards program actually only creates challenges. Distributing gift cards to employees for doing what they should be doing anyways (adhering to company travel policy and respecting budgets) creates an inefficient distraction and a culture of bribery. Gift cards also cause more tracking for finance teams; if the gift cards are worth more than $600, companies have to issue tax forms. Ultimately, TripAction’s clients pay the costs of their incentive program as they inevitably, and indirectly, fund these “rewards.”
Superior Customer Service
With one travel agent to every eight clients, Lola.com’s Boston-based customer service is exceptional. Lola’s reviews describe its support as “world class” while TripAction’s reviews often cite poor customer service that is inefficient, slow and expensive. One reviewer describes how TripActions cost her an extra $500 in fees while another claims that TripActions agents wait for system alerts rather than proactively track itineraries, causing major delays.
Corporate travel management is the process of using either software or a travel agency to book, manage, and track business travel. Travel management helps employees execute business trips in a fast, easy, and cost-effective manner by aggregating comprehensive flight, train, hotel, and car rental inventories across consumer sights and providing 24/7 customer support. Additionally, travel management minimizes travel expenses by empowering finance teams to easily enforce travel policies and instill budget caps, provide consistent booking policies, and track spending through intuitive dashboards and data-rich spreadsheets.
Growing companies need their employees to travel to develop business, open new markets, manage projects, attend conferences, and meet clients. The more companies grow, the more their employees travel. Businesses can strategically leverage corporate travel for growth by using management software to decrease how much time and money travelers spend on executing trips. Employees will regain workday time previously spent scrutinizing hotel options or expediting flight delays; finance teams will regain budget formerly and haphazardly spent on overpriced bookings through structured expense management.
To summarize, the main benefits of a corporate travel agency are:
When selecting a corporate travel service, a business should consider how well that service:
Despite hype surrounding TripActions, Lola.com is the highest-ranked corporate travel management solution. Started by travel visionaries, Lola.com offers the most useful features, excluding additional fees and tacky rewards programs. Through this user experience and exemplary customer service, Lola.com truly makes corporate travel management as easy and enjoyable as possible.