IMPORTANT NOTE: If you are using Lola.com as an authorized user of a Lola.com subscriber that entered or enters into a business travel services agreement directly with American Express Global Business Travel which does not reference Lola.com or Lola Travel Company, your use of Lola.com is subject to the GBT Privacy statement available here.
Effective Date: May 1, 2016
Last Updated: July 29, 2020
As part of the sign up process, we might collect your name, email address, phone number and other contact information. We may also collect your geographical location.
For example, when you make purchases through Lola.com, we may collect your credit card number and billing information.
We collect information you submit or post.
We collect the information you submit to complete your profile. This might include your frequent flier number or passport number. We also collect information when you contact us. This includes information you share with our agents. If you choose to invite coworkers or friends to join Lola.com, we will collect their email addresses. You must have the permission of your coworkers or friends to provide us with their personal information. You may only provide the email addresses of friends with whom you have had direct voluntary two way communications, who are over the age of 18, and with whom it is reasonable to conclude you have a personal relationship considering shared interests, experiences, opinions and other relevant factors, or of family members to whom you are related by marriage, a common-law partnership, or parent-child relationship, and with whom you have had direct voluntary two way communications. If you use the Teams feature, certain information like your name and profile picture may be visible to your teammates.
We collect Transportation Security Administration (TSA) Secure Flight Program information.
We may collect this information if you submit it to us. This may include your date of birth, gender, passport number and redress number.
We collect demographic information.
We may collect information like your gender, date of birth and age. We may also collect your zip/postal code. We might collect this information when you contact us or add it to your profile.
We collect information from your social media accounts.
For example, if you use Facebook to access Lola.com, we will collect authentication information from your Facebook account. This may include your username, email and password. This may also include your unique Facebook ID.
We collect other information.
If you use our Platforms, we may collect information from and about the browser or device you’re using. We might look at what site you came from, or what site you visit when you leave us. We collect this information using the tools described below. To control those tools, please read the “Choices” section below.
We collect information directly from you.
For example, if you create an account or sign up for our emails.
We collect information from you passively.
We may use tools like browser cookies and web beacons to collect information from you. We collect information about users over time when you use our Platforms. We may also record usage information as you navigate our Platforms and use our services. We may use third parties to collect personal information this way. Learn more about these tools and how you can control them in the “Choices” section below.
We get information about you from other parties.
We may receive information about you from family, friends or others who use our services to book travel on your behalf. In addition, our business partners may give us information about you. For example, we may receive information about you from airline or hotel companies. Social media websites may also give us information about you. If you link your Lola.com profile to other third party platforms, including third party email services, we may collect information from those services. This may include information about previous trips or your travel preferences. Our marketing agencies and advertising technology vendors may also provide us with information. We may also get information about you from our agents when you contact us.
We combine information.
For example, we may combine information that we have collected offline with information we collect online. Or we may combine information we get from a third party with information we already have.
We use information to book reservations.
For example, we may use your information to purchase airline tickets or reserve hotel rooms. We may also use your information to book rental cars or other reservations at your request.
We use information to respond to your requests or questions.
For example, we may use your information to respond to questions about your travel plans. We may also use your information to notify you if you make a purchase. For example, we may send you an email confirmation of your reservations.
We use information to operate and improve our products and services.
We may use your information to make our Platforms and products better. We might use your information to customize your experience.
We use information for legal, safety, and security purposes.
We may use your information to protect our company, our customers and our Platforms, or to comply with our legal obligations. For instance, we use your information to detect and prevent fraudulent bookings.
We use information for marketing purposes.
For example, we might use your information to tailor and send you information about new products and special offers. We might also use your information to serve you ads about products and offers that may interest you. This may include serving you advertising on our site, or on third party sites or platforms, as explained in our About Lola.com Ads Policy. We might tell you about new features or updates. If you register with us, we’ll enroll you in our email newsletter. To learn about your choices for these communications, read the “Choices” section below. If you choose to invite coworkers or friends to join Lola.com, we will send them an email invitation. This message will indicate that it has been sent on your behalf and will identify you.
We use information to communicate with you.
We use information for hiring purposes.
We may use your information to review your job applications and contact you about employment opportunities. If you choose to provide self-identifying information, we may use that for tracking and compliance purposes in accordance with applicable law.
We use information as otherwise permitted by law or as we may notify you.
We will share information with third parties who perform services on our behalf.
For example, we share information with vendors who send emails for us. We also share information with companies that help us operate our Platforms or run a promotion. We may also share information with companies that help us fulfill customer requests or assist with customer communications. We may share information with vendors that provide marketing, advertising, and analytics services to us. We may share information with payment processors.
We may share your information with our business partners.
For example, we may share your information with business partners, such as airlines or hotel companies, so we can make reservations for you.
We may share information with your company admins and teammates.
For example, if you associate your account with a company, any individual associated with the company, including administrator(s) and teammates will have access to the travel information you book through Lola.com. Your teammates will also have access to the recommendations you share on Lola.com.
We will share information if we think we have to in order to comply with the law or to protect ourselves.
For example, we will share information to respond to a court order or subpoena. We may share information if a government agency or investigatory body requests it.
We might share information if we are investigating potential fraud.
This might include fraud we think has happened in connection with a booking. This might also include fraud we think has happened during a promotion. If you are the winner of a sweepstakes or contest, we may also share your information with anyone who requests a winner’s list.
We may share information with a successor to all or part of our business.
For example, if part of our business is sold we may include customer information as part of that transaction.
We may share information as requested or directed by you and for other reasons we may describe to you, or as otherwise permitted by law.
You can opt out of receiving our marketing emails.
To stop receiving our promotional emails, follow the instructions in any promotional message you get from us. Even if you opt out of getting our marketing messages, we will still send you transactional messages. These include responses to your questions.
You can control cookies and tracking tools.
You can control certain tools on your mobile devices.
For example, you may be able to turn off the GPS locator or push notifications on your phone. To learn more, click here.
If you reside in California, you have the right to ask us once each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email or write to us at the address listed below. Please mark your inquiries “California Shine the Light Data Request.”
Lawful basis for processing your personal data.
We process on the following legal bases:
Rights of EU Data Subjects
You have the following rights, where provided under applicable law, regarding your information (each of which are subject to various exceptions and limitations):
For EU residents, if you are not satisfied with our response to your complaint or believe our processing of your information does not comply with data protection law, you can file a complaint to an EU data protection authority.
Please note your rights in relation to your personal data are not absolute. We may, for example, deny you access to your personal data when required or authorized by law, or if granting access would have an unreasonable impact on another individual’s privacy.
We will retain your personal data for as long as needed to provide you with any services which you request. We will retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Residents of Canada may request to access and review, and request correction of, their personal information held by us using the contact information provided below.
We will take reasonable steps to verify your identity prior to responding to your requests. The verification steps will vary depending on the sensitivity of the personal information and whether you have an account with us.
We reserve the right not to change personal information if we disagree that it is incorrect, but we will append your requested alternative information. We may not provide access to personal information where permitted or required to deny access by the applicable law, for example, where the information requested would disclose the personal information, including opinions, of another individual or if it is subject to solicitor-client or litigation privilege.
You have the right to refuse to provide or to withdraw your consent to processing of your personal information at any time with effect for future processing. This would not affect processing where the applicable law allows us to process personal information without consent
Our Platforms are operated in the United States. Information we collect may be stored in the United States. We may also store information in other countries. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. The standard of data protection in the United States and in other countries where we may process your information may be inadequate compared to the data protection standards of the EU or the European Economic Area ("EEA") and such information may not be afforded the same level of protection as those in your country. When information is transferred to another jurisdiction, including the United States, such information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to their laws.
You have a right to request access to your personal information in our control, and to request a correction to it if you believe it is inaccurate. If you have submitted Personal Information to us and would like to have access to it, or if you would like to have it corrected, please contact us using the contact information provided below. In some cases we may not be able to allow you to access certain personal information in certain circumstances, for example if it contains personal information of other persons, or for legal reasons. We may require you to verify your identity before allowing you to access your personal information.
You can also write to our Commercial Operations or call us at:
Attn: Commercial Operations
1 Financial Center
Boston, MA 02111
+1 617 431 3910
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