Meet the Wombats.

Get to know Lola.com's award-winning customer service team.

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We call our award-winning customer service team the Wombats. Why? Because a group of wombats is called a wisdom — and wisdom about the travel landscape is exactly what our Wombats provide.

A Forgotten Passport

BotKeeper’s CEO, Enrico Palmerino, made the ultimate travel mistake: he forgot his passport before an international flight.

If that wasn't enough, he was in Washington D.C. when he realized he had left his passport at home...in Boston. Yikes.

The Wombats booked multiple flights for him out of DC in case he hit traffic and helped coordinate a pickup spot where his wife could drop off the passport. Long story short, Lola Wombats had his back.

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Leave Business Travel Off the Court

When Derek Kelliher, a Sales Rep at Drift, faced credit card trouble while trying to book a flight for work, he thought his Celtics tickets for that night would go to waste.

But he had the Wombats on his team. Wombats took the trouble off his hands, running the card for him over night. Derek made it to the game and the Wombats were able to purchase the flight for him.

wombat slam dunk

Delight In Your Dinner Party

Brett Hicks, Employee Experience at Flywheel, was prepping a dinner party for 18 one Sunday night when the last leg of an employee's international flight was canceled — while he was still in the air.

By the time the Wombats reached out to Brett about the problem, a solution was already in place. And no dinner rolls were burned in the process.

wombat champagne toast

 

Service Features

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Expertise

Our Wombats live and breath travel. The team has deep industry knowledge to offer you accurate and timely travel support and advice. 

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No Surprise Fees

No booking fees for any of your travel and no sneaky charges for reaching out to our travel support team.

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In App Chat

Missed connection? Last-minute change? Heck, just need directions from the airport? Reach out in the app and receive a response in less than 5 minutes.

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24x7x365

Our flat rate pricing includes 24/7/365 access to the Wombats, whenever you need them. Through the mobile app, email, or over the phone.

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Proactivity

Wombats keep tabs on weather changes and travel patterns that may affect your trip, so you don't have to.

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Wombattitude

Wombattitude is humans helping humans: empathetic, authentic, and even a little offbeat.