One of our core values at Lola.com is “Wicked Loving” -- the idea that when we care about each other, that’s when we do our best work. We also extend this value to the way we treat our customers, and we believe it’s a two-way street.
Lola’s service team is available 24/7 to be of service for our travelers and cardholders. Sometimes there will be frustrating situations, sometimes our app or our service team will make mistakes; yet we will always do what’s right for the customer and help in any way we can.
Here is our Wicked Loving promise to you, our customer:
Here is what we expect in return from our customers:
You will not find a company more in love with its customers than Lola, which is why we hope all our travelers and cardholders will help us in upholding this Wicked Loving promise. Happy traveling.