Wombat Appreciation Week at Lola.com Salutes 24/7 Dedicated Customer Service Team

Wombat Appreciation Week at Lola.com Salutes 24/7 Dedicated Customer Service Team

Lola.com salutes and celebrates the Wombats whose VIP support has saved the day for many business travelers

BOSTON – Oct. 22, 2019Lola.com, the Agile Travel Management™ company that provides a super simple way to book, manage, report, and save on business travel, is applauding its dedicated, genuine, and creative thinking customer service team, lovingly known as the Wombats, this week. Available 24/7/365 for business travelers who need assistance with booking and re-booking flights and hotels, the Wombats are the lifeblood and heart of Lola.com. The company is showing its appreciation and celebrating the team that helps to save the day for so many travelers.

Before becoming VP of Product, Rachel Neasham was one of the first Wombats who named the group. A wombat is an intelligent, hard-working, fast, and persistent mammal found in Australia.

“Lola.com Wombats provide so much peace of mind and have been a lifesaver for so many travel customers – whether they’re on the road or back at the home office,” said Neasham. “We admire their excellence and VIP customer service so much that the company adopted ‘Wombattitude’ — humans helping humans in an empathetic, authentic, and even offbeat way – as a core Lola.com value. We appreciate them every day, but are having special activities this week to recognize their hard work and dedication.”

The Lola Wombats have come to the rescue of many, including Botkeeper’s CEO, Enrico Palmerino, who forgot his passport before an international flight and Derek Kelliher, a sales representative at Drift, who was faced with credit card trouble while trying to book a flight for work and thought his Celtics tickets would go to waste that night. Brett Hicks, Employee Experience at Flywheel, was prepping for a dinner party of 18 one Sunday night when the last leg of an employee’s international flight was canceled — while he was still in the air, but a Wombat saved the day.

Check out video testimonials from each of these customers at:


The Wombats are continuously praised on the top review sites, including Capterra, G2, and Trustpilot.

Lots of fun is planned for the week, including different departments sponsoring lunch, celebratory t-shirts for everyone, and a surprise video for the beloved service team.

About Lola.com

Lola.com makes Agile Travel Management real by providing a super simple way to manage, book and report on business travel, saving employers and travelers time and money. Happy employee travel experiences within a policy can be set up in five minutes. Lola.com uses machine learning and 24/7 support to help travelers easily book trips, while empowering managers to create policies, view budgets and expenditures, and monitor their globetrotting team efficiently. Based in Boston, the company was founded in 2015 by Paul English, co-founder of the travel booking site KAYAK, and is led by CEO Mike Volpe, previously CMO at HubSpot. For more information, visit https://www.lola.com/ and connect on LinkedIn, Twitter, Instagram and Facebook.

Tracy Wemett

Lola.com is the spend management solution that keeps you on budget.

About the Author: Kathleen Burns
Kathleen Burns was a Content Marketing Associate at Lola.com from 2019-20.