Toast’s SVP of Customer Success to Dish Out Team Building Advice at’s Agile Operations Summit

Toast’s SVP of Customer Success to Dish Out Team Building Advice at’s Agile Operations Summit

Emmanuelle Skala adds to’s wide range of content to set finance and operations teams up for success – Wednesday, November 6, 2019 – Boston

BOSTON – July 30th,, the Agile Travel Management™ company that provides a super simple way to manage, book, and report on business travel, has added Emmanuelle Skala, SVP of Customer Success at Toast, to its speaking line up at the company’s first Agile Operations Summit on Wednesday, November 6, 2019 in Boston. Skala leads all post-sale customer-facing functions at Toast, the all-in-one point-of-sale and restaurant management platform, and is presenting on scaling a world-class success team. The finance and operations industry has been lacking a conference that specifically addresses this group’s pain points. is alleviating that problem with this event geared to help companies become more agile to facilitate growth.

“The growing importance of the customer experience makes it critical for finance and operations teams to be engaged in customer success,” said Jeanne Hopkins, CMO at “Emmanuelle advocated very early in her career for driving customer success, long before it was a formal function among SaaS companies. She has always had razor-sharp focus on making sure the voice of the customer is heard and talks frequently about how companies can make the go-to-market model more efficient without sacrificing customer experience. Our audience will gain tremendous value from her insight, and we are thrilled she is joining us.”

Skala sits on the advisory board of four startups and is a frequent industry speaker and blogger. Prior to Toast, she led Sales and Customer Success at DigitalOcean, scaled Influitive 10 times in two years leading Sales, and ran the Global Channel Sales at Sophos. She was also the first hired sales person at Endeca and Vertica and was fortunate to see both through rapid growth and successful acquisitions. She holds a bachelor’s degree in Industrial Management from Carnegie Mellon University and a master’s degree in Marketing and Finance from New York University’s School of Business.

The Agile Operations Summit is delivering a wide range of topics to aid finance and operations leaders in growing their organizations. Attendees see first-hand how new and innovative technology can help achieve maximum ROI for your company, get personal branding and career guidance from top performers, network with over 200 industry peers, and more. The event is being held at the award-winning EpiCenter at Artists for Humanity, providing paid employment in art and design for over 250 under-resourced Boston teens annually.

Regular tickets include access to all the content, breakfast, lunch, snacks, and a spot at the one-of-a-kind after party with food and open bar. VIP tickets add a reserved seat in the first three rows for the keynote featuring Barbara Corcoran, “Shark” on ABC’s hit reality TV show, Shark Tank, a copy of her best-selling book, Shark Tales, and an exclusive meet and greet where she will sign your book and take a picture.

For more information on the Agile Operations Summit, including a “justification to your boss” letter, applying to be a speaker or sponsor, or to register to attend, visit:

About Agile Operations Summit’s first Agile Operations Summit equips finance and operations leaders from around the country with thought-provoking content and inspiring keynotes to help their companies become more agile – something all businesses could use to springboard growth. Taking place on Wednesday, November 6, 2019, the educational, one-of-a-kind summit is being held at the award-winning EpiCenter at Artists for Humanity, providing under-resourced Boston youth with the keys to self-sufficiency through paid employment in art and design. Register at:

About makes Agile Travel Management real by providing a super simple way to manage, book and report on business travel, saving employers and travelers time and money. Happy employee travel experiences within a policy can be set up in five minutes. uses machine learning and 24/7 support to help travelers easily book trips, while empowering managers to create policies, view budgets and expenditures, and monitor their globetrotting team efficiently. Based in Boston, the company was founded in 2015 by Paul English, co-founder of the travel booking site KAYAK, and is led by CEO Mike Volpe, previously CMO at HubSpot. For more information, visit and connect on LinkedIn, Twitter, Instagram and Facebook.

Tracy Wemett



About the Author: Tracy Wemett