Corporate travel management solutions make business trips easier to book, report on and manage. In short, they save companies time and money while providing a better experience for corporate travelers. Choosing the best travel management solution is a critical decision for a growing company. This page focuses on two popular corporate travel management platforms, Lola.com and NexTravel, diving into common use cases and product differentiators to help you decide which solution is more appropriate for your business.
As the #1 rated travel management platform in Capterra, Lola.com is a lightweight, cost-effective travel management solution for growing US-based companies, including Drift, Flywheel, Allego and hundreds of others. Customers praise Lola for its intuitive interface, powerful reporting tools, and world-class 24/7 support. Additionally, Lola’s transparent flat-rate pricing with no transaction charges and access to negotiated fares (through deep industry partnerships) make it a perfect choice for budget-conscious companies.
NexTravel is is a mid-market to enterprise business travel management solution. With a 3.5/5 stars rating on Capterra, NexTravel is a fairly small company that helps businesses manage their end-to-end travel booking experience. Customers can get started on NexTravel with a free account, but in order to access beneficial features like expense and HR integrations, better inventory, and multiple policies, they have to upgrade to premium.
Although NexTravel offers great features for business travel management, Lola.com is the top NexTravel competitor for many businesses because of it’s transparent, flat-rate pricing; user friendly interface; and world-class travel support. Many of NexTravel’s best features are exclusively offered to premium customers. Customers are also charged fees for certain inquiries into the NexTravel support team, which is actually an off-site agency that handles their bookings. While NexTravel serves a mix of mid-market and enterprise businesses, Lola.com focuses on the needs of SMBs and growing enterprises by offering a flat-rate subscription fee that includes access to all features and 24/7/365 live travel support.
Lola.com receives consistently higher product reviews, including a 5.0 rating on Capterra, compared to NexTravel's 3.5.
Lola’s reviews are full of praise for the travel support team. One reviewer even notes, “The 24/7 concierge service has legit been a life saver and is definitely worth the price of this portal by ITSELF.” Lola customer Steve Isom, VP of Finance at Flywheel, said “Not only does Lola meet the needs of the finance organization but it actually leads to a really really good experience for the traveler, so you’re winning on both sides.”
Conversely, NexTravel reviews highlight their poor customer service. One reviewer commented that "they didn't solve the problem and I ended up paying the costs of their mistakes!"
While some corporate travel management services operate on annual subscriptions, many also include additional fees for additional features and integrations, or for traveler support. This unpredictable pricing model can accumulate significant individual expenses, making budgeting and decision making difficult, so companies should prioritize flat-rate pricing models.
Lola.com and NexTravel both charge annual subscriptions. But, Lola.com’s subscription price is transparent and flat, based on the number of corporate travelers in a company, whereas NexTravel’s pricing is dependent on which features and integrations the company uses.
In addition to the subscription cost, NexTravel pricing model includes charges for certain inquiries into their off-site agency that provides traveler support. With its single, predictable annual fee, Lola’s pricing model ensures stable travel management expenses. Unlike most corporate travel solutions, Lola.com’s pricing is clearly communicated and doesn’t charge additional fees, making it easier to budget for and better positioned to win market share.
Lola.com’s annual subscription tiers:
NexTravel pricing starts with a basic level free account, but their premium pricing is not available on site..
In addition to higher review scores and transparent, predictable pricing model, Lola differs from NexTravel in a few key areas.
First, Lola was founded by the visionaries who started KAYAK, and the platform’s intuitiveness and consumer-caliber interface reflect this heritage. Users praise Lola.com for being a lightweight, easier to use alternative to NexTravel.
Second, Lola’s fast-paced product development ensures that its platform consistently improves and incorporates customer feedback into new features and functionality. Due to their small size, NexTravel’s team takes time to address technical glitches, leading to incomplete transactions and unconfirmed itineraries, while Lola moves quickly to ensure positive user experience.
Finally, Lola’s exclusive commercial partnership with American Express Global Travel gives customers access to flight and hotel options that have been traditionally only available to huge enterprises spending millions of dollars annually on corporate travel.
Stable and transparent pricing
Lola’s pricing model provides a clear and upfront cost, with no hidden fees. NexTravel’s pricing model starts with a free basic account, but the cost for a premium account gets confusing. NexTravel does not display the pricing for their premium customers freely on the website, and a premium account is required for access to features like better inventory, integrations, multiple policies, and multiple payment methods.
Superior customer service
NexTravel reviews highlight customer service as one of the product’s largest pain points. Their support operates on a ticket system, rather than offering live chat, and the NexTravel support phone number routes to an off-site agency that handles their bookings. NexTravel reviews describe their customer support as “useless” and “incompetent”, while Lola’s world-class traveler support team is frequently praised for being and “live savers”.
Corporate travel management is the process of using either software or a travel agency to book, manage, and track business travel. Travel management helps employees execute business trips in a fast, easy, and cost-effective manner by aggregating comprehensive flight, train, hotel, and car rental inventories across consumer sights and providing 24/7 customer support. Additionally, travel management minimizes travel expenses by empowering finance teams to easily enforce travel policies and instill budget caps, provide consistent booking policies, and track spending through intuitive dashboards and data-rich spreadsheets.
Growing companies need their employees to travel to develop business, open new markets, manage projects, attend conferences, and meet clients. The more companies grow, the more their employees travel. Businesses can strategically leverage corporate travel for growth by using management software to decrease how much time and money travelers spend on executing trips. Employees will regain workday time previously spent scrutinizing hotel options or expediting flight delays; finance teams will regain budget formerly and haphazardly spent on overpriced bookings through structured expense management.
To summarize, the main benefits of a corporate travel agency are:
When selecting a corporate travel service, a business should consider how well that service:
Lola.com is the highest-ranked corporate travel management solution — seated well above NexTravel. Started by travel visionaries, Lola.com offers the most useful features, excluding additional fees and slow customer support. Through this user experience and exemplary customer service, Lola.com truly makes corporate travel management as easy and enjoyable as possible.