How Lola.com Helps Drift Take the Travel Booking Process From 3 Days to 10 Minutes
From Sales to Executive Assistants, Drift Employees Love Lola.com for Booking, Managing, and Reporting on Travel
BOSTON – April 2, 2019 – Lola.com, the Agile Travel Management™ company that provides a super simple way to manage, book, and report on business travel, is being praised by Drift, one of the fastest growing startups in the world, in a newly released video testimonial. With more than 150,000 customers, Drift has more than 100 travelers among its 275 employees across offices in Boston, San Francisco, and Seattle. With the travel booking process being notorious for eating up time, Drift was looking to simplify travel booking and management across the company.
“We book travel for numerous people, and that process before Lola.com included a lot of back-and-forth, emailing preferences for aisles, windows, and airlines,” said Becky Garber, Executive Assistant at Drift. “Now, anyone traveling for Drift can simply log in, book their flight, and immediately put it on the corporate card. There’s no back-and-forth on when they can and can’t fly or which city they prefer, and they don’t have to check back on approvals. We simply give them access to the app, and they just book it. Essentially, Lola.com has taken our entire process down from three days to 10 minutes.”
In the video testimonial, Derek Kelliher, sales representative at Drift, also had praise for the simple-to-use, time-saving app.
“I put together a quick trip to DC with just three days’ notice so I was concerned with having to stay within the company’s budget. With Lola.com, it was really easy to be able to see all my options, all the flights, get automatically check-in, and have the itinerary emailed to me. To be able to couple the hotel reservation with the flight was great too. The booking process was extremely easy. And I used Lola.com support, which was really helpful as my credit card initially got declined, and I was going to the Celtics game that night. The agent told me to go to the game, and she’d shoot me a note in the morning if there were any issues. She was able to get the card to work that night, and I was able to go to the game, so interacting with the Lola.com team was fantastic. They streamlined the entire process.”
Lola.com’s customers consistently praise the app on G2 Crowd where it has a 4.8 star rating, making it the highest rated corporate travel app. Customers praise the customer service, as well as the app as a time safer:
“Lola.com has gone far beyond the customer service that I had grown to appreciate from Expedia, where I used to do most of my business travel booking. The communication via chat with the Lola service team has not only been extremely convenient but has convinced me that Lola.com really cares that my travels go smooth.”
“Centralizing travel expenses for our employees was the primary motivation. From my perspective though, the main benefit has been the ease of booking. Being a frequent traveler, I don't want to spend ages making reservations. With Lola.com, everything has been pretty breezy.”
“Once my startup wanted to save money, I was no longer allowed to use a travel agent. Lola brings back the travel agent virtually. I love the chat feature the best. Anytime you need help, the Chatbox is there 24x7. It was so easy to find flights and hotels. The whole experience was pleasant and comfortable.”
For more reviews on G2 Crowd, visit: https://www.g2crowd.com/products/lola-com/reviews
To view the video testimonials from Drift, visit: https://lolatravel.wistia.com/medias/0cbsp775lw
Lola.com makes Agile Travel Management™ real by providing a super simple way to manage, book and report on business travel, saving employers and travelers time and money. Happy employee travel experiences within a policy can be set up in five minutes. Lola.com uses machine learning and 24/7 support to help travelers easily book trips, while empowering managers to create policies, view budgets and expenditures, and monitor their globetrotting team efficiently. Based in Boston, the company was founded in 2015 by Paul English, co-founder of the travel booking site KAYAK, and is led by CEO Mike Volpe, previously CMO at HubSpot. For more information, visit https://www.lola.com/ and connect on LinkedIn, Twitter, Instagram and Facebook.
Published Date : April 2, 2019
Posted byMike Baker