Corporate travel management solutions make business trips easier to book, report on and manage. In short, they save companies time and money while providing a better experience for corporate travelers. Choosing the best travel management solution is a critical decision for a growing company. This page focuses on two popular corporate travel management platforms, Lola.com and Egencia, diving into common use cases and product differentiators to help you decide which solution is more appropriate for your business.
As the #1 rated travel management platform on Capterra, Lola.com is a lightweight, cost-effective travel management solution for growing US-based companies, including Drift, Flywheel, Allego and hundreds of others. Customers praise Lola for its intuitive interface, powerful reporting tools, and world-class 24/7 support. Additionally, Lola’s transparent flat-rate pricing with no transaction charges and access to negotiated fares (through its exclusive commercial partnership with American Express Global Business Travel) make it a perfect choice for budget-conscious companies.
With a 3.7 rating on Capterra, Egencia is a travel program catered toward large enterprise and global businesses for booking air, hotel, train, and car reservations. Their travel management platform includes policy and expense management tools. Although they also offer services for SMBs, Egencia’s pricing information is not available online, making it difficult for smaller businesses to outline a travel and expense budget ahead of time. Egencia also offers customer support for business travelers; however, this customers often report 30-60 minute wait times and no proactive communication regarding changes in travel plans.
While there are several companies that provide fast and easy ways to book travel, Lola.com is the best alternative to Egencia for many businesses. While Egencia serves a mix of large businesses and SMBs (like Scotiabank and Lacoste), Lola focuses on SMBs and growing enterprises seeking a lightweight, intuitive travel management platform.
Lola’s transparent, flat-rate pricing is also geared at growing companies because it doesn’t require additional fees for travel booking or support or implementation.
Lola.com receives consistently higher product reviews, including a 5.0 rating on Capterra compared to Egencia's 3.7 rating.
While some corporate travel services operate on annual subscriptions, most charge for each transaction (e.g., $25 per trip per traveller). In addition to bookings, TMCs operating on a transaction model often charge additional fees for customer service, rebookings or cancellations. This unpredictable pricing model can lead to significant individual expenses, making flat-rate options much more cost-effective, especially for growing companies.
Lola.com and Egencia differ in pricing strategies. While Egencia doesn’t offer any pricing information online, Lola’s pricing model is outlined clearly on the website. Lola’s subscription price is transparent and flat, based on the number of employees in a company.
With its single, predictable annual fee, Lola’s pricing model ensures stable travel management expenses. Unlike most corporate travel solutions, Lola.com doesn’t charge additional fees, making it easier to budget for and better positioned to win market share.
Lola.com’s annual subscription tiers:
Egencia doesn't share their pricing publicly, but it is far from straightforward. On top of an annual fee, Egencia reviews indicate that they charge a $5 booking fee for air and rail travel arrangements made online. Additional transaction fees are charged for any changes, upgrades, or cancelations made by a travel consultant, ranging from $10-$70 per transaction. Plus, if travelers need assistance with these travel changes after hours, there is also an additional surcharge. Egencia's pricing model also includes fees for special services, including third-party integrations and access to negotiated rates. The inconsistency of added fees makes the total cost of ownership hard to predict.
In addition to its higher review scores and transparent, predictable pricing model, Lola differs from Egencia in a few key areas.
First, Lola was founded by the visionaries who started KAYAK, and the platform’s intuitiveness and consumer-caliber interface reflect this heritage. Users praise Lola.com for being a lightweight, easier to use alternative to Egencia.
Second, Lola’s fast-paced product development ensures that its platform consistently improves and incorporates customer feedback into new features and functionality. Lola is using recent fundraising rounds to expand and strengthen its product and engineering teams to drive innovation.
Finally, Lola’s exclusive commercial partnership with American Express Global Business Travel gives customers access to flight and hotel options that have been traditionally only available to huge enterprises spending millions of dollars annually on corporate travel.
Lola’s pricing model provides a clear and upfront cost, with no hidden fees, while many former Egencia customers report confusion on how they were being charged. With Egencia, fees show up in reporting separately from transactions, so reconciling your expenses becomes difficult. Unclear pricing methods make accurate budgeting and forecasting nearly impossible. Lola’s flat-rate subscription costs allow SMBs to see exactly how much they will be charged, and plan accordingly — no surprises.
Superior Customer ServiceWith one travel agent to every eight clients, Lola.com’s Boston-based customer service is exceptional, promising fast response times and proactive communication on itinerary or weather changes. Lola’s reviews describe its support as “world class”, while Egencia’s reviews often cite poor customer service that is inaccessible and slow, with added fees for service during “off-hours”. Egencia does not offer chat support, requires fees for online bookings, even more additional fees for agent assistance, and uses off-shore teams to support SMBs.
Corporate travel management is the process of using either software or a travel agency to book, manage, and track business travel. Travel management helps employees execute business trips in a fast, easy, and cost-effective manner by aggregating comprehensive flight, train, hotel, and car rental inventories across consumer sights and providing 24/7 customer support. Additionally, travel management minimizes travel expenses by empowering finance teams to easily enforce travel policies and instill budget caps, provide consistent booking policies, and track spending through intuitive dashboards and data-rich spreadsheets.
Growing companies need their employees to travel to develop business, open new markets, manage projects, attend conferences, and meet clients. The more companies grow, the more their employees travel. Businesses can strategically leverage corporate travel for growth by using management software to decrease how much time and money travelers spend on executing trips. Employees will regain workday time previously spent scrutinizing hotel options or expediting flight delays; finance teams will regain budget formerly and haphazardly spent on overpriced bookings through structured expense management.
To summarize, the main benefits of a corporate travel agency are:
When selecting a corporate travel service, a business should consider how well that service:
Lola.com is the highest-ranked corporate travel management solution — seated well above Egencia. Started by travel visionaries, Lola.com offers the most useful features, excluding additional fees and slow customer support. Through this user experience and exemplary customer service, Lola.com truly makes corporate travel management as easy and enjoyable as possible.